Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit an inquiry or quote request through our contact forms
• Send us an email or message via WhatsApp
• Download product datasheets or technical documents
• Subscribe to product updates (if applicable)

This information may include your name, company name, email address, phone number, country, and the nature of your product inquiry.

We also automatically collect standard server log data when you visit our website, including your IP address, browser type, pages visited, and referring URL. This data is used solely for website analytics and security purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to your product inquiries and quote requests
• Send product specifications, pricing, and samples as requested
• Provide technical support for our networking equipment
• Improve our website and product offerings based on visitor behavior
• Comply with applicable laws and regulations

We do not use your information for unsolicited marketing communications. We will only contact you in direct response to your inquiry.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — such as our form processing service (Web3Forms) that helps deliver your inquiry to our sales team
• Logistics partners — solely when fulfilling product shipments you have ordered
• Legal authorities — when required by law, court order, or governmental regulation

All third-party service providers are required to handle your data securely and only for the purposes we specify.

4. Cookies

Our website uses cookies to improve your browsing experience. These include:

• Essential cookies — required for basic website functionality
• Analytics cookies — help us understand how visitors use our site (anonymized data)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website features.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses HTTPS encryption for all data transmissions. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your contact and inquiry information for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of a business relationship and up to 3 years thereafter, unless a longer retention period is required by law.

7. Your Rights

Depending on your country of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict how we process your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@moss-link.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: